At BHARATCARTS, customer satisfaction is our priority. We strive to provide quality products and a smooth online shopping experience. If you are not completely satisfied with your purchase, our Return & Refund Policy is designed to make the process simple and transparent.
1. Return Eligibility
Customers may request a return if:
The product received is damaged, defective, or incorrect The product is significantly different from the description shown on the website Items are missing accessories or components
Return requests must be submitted within 7 days from the date of delivery.
To qualify for a return:
Products must be unused and in original condition Original packaging, tags, invoice, and accessories must be included The item should not show signs of misuse or damage caused by the customer
2. Non-Returnable Products
The following items are generally not eligible for return:
Personal care and hygiene products Customized or personalized products Innerwear and intimate products Used or damaged products caused by customer handling Products without original packaging or invoice
3. Return Process
To initiate a return:
Contact our support team via email or phone Share your order number and reason for return Our team will verify the request and arrange pickup if eligible Once the product is inspected and approved, refund or replacement will be processed
4. Refund Policy
Refunds are processed after inspection and approval of the returned product Approved refunds are credited within 5–10 business days Refunds are issued to the original payment method For Cash on Delivery (COD) orders, bank account details may be requested
5. Replacement Policy
Customers may request replacement for eligible damaged, defective, or incorrect products subject to product availability.
6. Cancellation Policy
Orders can be cancelled before shipment Once shipped, cancellation may not be possible Customers may still apply for return after delivery if eligible
7. Shipping Charges
Shipping fees, if applicable, may be non-refundable unless the return is due to a damaged, defective, or incorrect product.
